As a multi-discipline professional, Mark has a demonstrated history of working with all types of industrial automation systems in the Life Sciences industry. He is skilled in Distributed Control Systems, HMI, System Health Monitoring, Cybersecurity, Organizational Leadership, and Virtualization—among other talents. He takes pride in being a people person and considers building relationships with his customers to be a top priority.
Like many Apperture associates, Mark has a history and background with R.E. Mason, having started with them as a co-op, while in college at NC State. As an Electrical Engineer, he began his full time career working in panel design and doing wiring, AutoCAD, and electrical drawings; however, with an additional degree in Computer Engineering, he was anxious to put his combined interests to use. To accomplish that, he spent a majority of his mid-career with the lifecycle services team, focusing on applications, hardware, and networks for customers’ control systems. As that department grew, he became a manager and worked on a multi-year project for a major pharmaceutical manufacturing customer, where he honed his industry knowledge and skills.
“As part of the lifecycle team, I became knowledgeable with a variety of solutions. Anytime there was something new or an issue to troubleshoot, I was the person that our customers could rely on. As a result, my expertise is understanding complex problems and offering specific, strategic solutions that meet customer needs and position them to further their transformation journey.”
Mark’s expertise expanded to newer technologies, cybersecurity, infrastructure support, and other IT/OT services to accompany a very broad array of brands and solutions. Joining Apperture Solutions was a natural next step and an exciting growth opportunity he didn’t want to miss.
According to Mark, “I grew up watching my family build a business. I have an entrepreneurial mindset and I’ve been able to express that by growing the lifecycle team and offering more in-depth services. When I get involved, I start a conversation and expand the relationship from there.”
The keys to his success: trust and customer service. He wants his clients to know, with confidence, that he’s looking out for them and keeping their best interests at the forefront. He also highly values a customer service mindset—standing behind the project scope and righting any issues that arise. Many clients are not aware of all of the technologies and solutions out there and Mark considers it to be his job to educate them, but also to embrace new ideas and work toward a common goal.
“I strive to treat our clients with respect and be their partner. Building partnerships and treating people well has helped me in my career, and it’s a core value that I want our clients to experience when working with us.”
Outside of work, Mark enjoys remodeling his house and everything outdoors—from walking his big black Labrador Retriever around the vegetable garden to golfing with friends.
